Hiring Summer 2021 Interns. Please email studio@simonebodmerturner.com for application.

Terms

Both the Permanent Collection of Vessels and the Sculptures made in Simone Bodmer-Turner Studio LLC are made by hand from USA made stoneware in our Brooklyn, New York studio. It is the nature of the human hand, and objects made by them, to be imperfect and unique, and those are characteristics that the studio celebrates and embraces as part of the creative process. Every vessel and sculpture is one of a kind, no two are exactly the same. These are objects made by humans, not a mass produced product.

Returns

Returns of the Permanent Collection of Vessels may be made within 10 days of receiving a piece purchased directly through Simone Bodmer-Turner Studio LLC. If you wish to return a piece, it must be undamaged, unused, and clean. Please email the studio at studio@simonebodmerturner.com to request a return label. Your refund will be credited to the same card used to make the original purchase. You will receive an automated email once we’ve processed your refund. We are unable to assist with returns of pieces purchased through our stockists. Please contact the stockist directly to inquire about their return policy.

All Sculpture is final sale.

Damaged or Broken Goods

If your piece arrives damaged or broken we are happy to replace the piece. When contacting the studio with a report of broken goods, please send a photo of the condition the piece arrived in, in it's packaging, and any evidence of mishandling by the carrier so that we have it for insurance purposes. Claims must be made within 10 days of the package arriving.

International VAT & Customs Duty

If you are purchasing from a country whose borders charge duty to imported merchandise, you will be requested to pay for this import fee by the postal service, which then pays your government.

If you refuse to pay duty and the piece is shipped back to us and arrives safely, we will refund you for the piece minus any additional cost of return shipping. If the package is abandoned because duty is not accepted we are unable to refund you for the lost goods. If the piece is returned damaged or broken we will not be able to refund you for the lost goods.

Care

Stoneware is a semi-porous substance, as is the nature of clay, so some light condensation on the bottom of the piece can be normal especially in the hotter months. Simone Bodmer-Turner Studio LLC is not liable for marks left on surfaces that vessels may leave due to the nature of the medium.

Stoneware, though on the durable end of clay bodies, is susceptible to breakage if mishandled. Simone Bodmer-Turner Studio LLC is not liable for broken pieces from mishandling.

To clean your piece, please use clear soap and hand wash. Magic erasers will almost always remove a mark left by floral debris, but watching a piece age with use is a process we find beautiful and unique to each owner.

To address specific issues, please contact the studio at:

studio@simonebodmerturner.com