Shipping

Shipping

Each piece is made per order. Please allow up to 2 weeks for regular orders and up to 4 weeks for pre-orders to ship. Domestic and international shipping of orders of 10 pieces or less in the Permanent Collection will be shipped in individual boxes or small batches. If you wish to place an order of 10 pieces or more, please email the studio directly to organize.

Packaging

Every piece is double boxed and securely packed in 100% recyclable packaging.

International VAT & Customs Duty

If you are purchasing from a country whose borders charge duty to imported merchandise, you will be requested to pay for this import fee by the postal service, which then pays your government.

If you refuse to pay duty and the piece is shipped back to us and arrives safely, we will refund you for the piece minus any additional cost of return shipping. If the package is abandoned because duty is not accepted we are unable to refund you for the lost goods. If the piece is returned damaged or broken we will not be able to refund you for the lost goods. Pieces are often mishandled when moving in and out of customs and we don't advise depending on the return of the goods safely back to New York as they are often lost or damaged when refused at delivery, and the studio is not always contacted to advise on the return of the parcel.

To calculate the expected cost, use the link below and enter 691390 as the harmonized code for ceramic vases:

simplyduty.com/import-calculator.